1. Personal Information We Collect

When you book a cruise or engage with our services, we collect personal information such as your full name, email address, phone number, postal address, passport or government-issued ID details, travel history, preferences, and emergency contacts. For minors, guardian details are also required.

2. How We Use Your Information

Your information is used to complete your cruise bookings, issue tickets, manage itineraries, contact you regarding your trip, and provide tailored cruise suggestions. We also use it to improve our website and ensure legal compliance with maritime authorities.

3. Information Sharing

We share necessary details with cruise lines, third-party service providers (transportation, excursions, insurance), payment processors, and government border control agencies. All sharing is done strictly on a need-to-know basis and bound by confidentiality contracts.

4. Cookies and Tracking

We use cookies and web beacons to remember user preferences, analyze traffic patterns, and improve user experience. Analytics tools like Google Analytics may be used to track anonymized behavior. You may manage cookie settings in your browser at any time.

5. Payment Security

All online payments are processed through PCI-DSS compliant gateways. Sensitive data is encrypted using SSL. We do not retain card information post-transaction. Fraud checks are automatically performed to ensure transaction legitimacy.

6. Email and SMS Communication

We use your email and phone number to send booking confirmations, boarding instructions, promotional offers, and urgent travel alerts. You can opt out of marketing communications via unsubscribe links or SMS replies, while transactional messages remain active.

7. Data Retention Policy

Your data is stored securely for up to 7 years for accounting and legal obligations. If required, anonymized data may be kept for analytics or audit purposes. You may request earlier deletion by contacting our privacy support team.

8. Your Privacy Rights

You have the right to request access to your data, correction of inaccuracies, withdrawal of consent, or full deletion. We provide responses within 30 days. To initiate a request, email privacy@oceaniccruises.com with proof of identity.

9. International Data Transfers

As part of our cruise services, your data may be transferred to countries where cruise operators or third-party partners operate. We ensure these transfers comply with international data protection laws such as GDPR and provide adequate safeguards.

10. Children’s Privacy

Our services are not directed to children under the age of 13 without parental consent. We only collect minor-related data when required for bookings and cruise compliance. Guardians may request access or deletion of a minor's data at any time.

11. Data Security Measures

We implement industry-standard firewalls, intrusion detection systems, secure coding practices, and encryption protocols to protect your data from unauthorized access. Staff are trained in data protection procedures and access is restricted based on roles.

12. Changes to This Policy

This policy is reviewed annually or when significant changes are made. We will notify you via email or website updates. Your continued use of our services after updates constitutes your acceptance of the revised policy.